Returns Policy

RETURNS POLICY
If you receive a product and you aren't completely happy with it, just return it to us in resalable condition within 90 days for a full refund.
We will happily give you a full refund of the product (excluding the shipping) provided the returned product...

  1. Is returned with all original, undamaged product packaging and tags
  2. Returned items must be free from animal hair, odour, damage or signs of usage.

As long as the product meets the above requirements, we will happily refund using your original method of payment.
Drop us an email to let us know it is coming back so we can keep an eye out for it and process your refund sooner.

WARRANTY RETURNS OR DAMAGED IN TRANSIT
If you have an issue with a product that breaks, has a defect or arrives in a less than perfect condition, Stop using it and contact us straight away either by email or phone. We will organise a replacement to be sent out as a priority.

WHERE TO SEND IT
Email us at hello@sacredpetboutique.com.au to notify us of your intent to return your purchase. 
Please provide …
your order number or date of purchase 
item description and reason for returning the product

ALTERNATIVELY
phone us on 0421 44 88 50

BRISBANE CUSTOMERS
Customers in South East Queensland can return products to us at one of the many markets we attend. Call us to discuss.

Please package all returns in a protective wrapping such as bubble wrap to avoid damage during shipping. We strongly suggest you send the returned item with insurance and delivery confirmation so that your package can be tracked. 
Shipping fees will not be refunded.

Returns should be addressed to:

Sacred Pet Boutique 
42 Sir Dapper Drive, 
Burpengary QLD 4505 

We will contact you once we have received your return.

AUSTRALIAN CONSUMER LAW
The Australian Consumer Law creates a basic set of guarantees (or rights) for consumers who acquire goods. One of these guarantees is that the goods will be of “acceptable quality”. This guarantee includes that goods will be durable as a reasonable consumer would regard as acceptable. A good purchased is expected to be durable enough to perform its intended function(s) for a reasonable amount of time. For more information and example scenarios click the link below.
https://consumerlaw.gov.au/consumers-and-acl/articles/guidance-businesses-meanings-safe-and-durable-consumer-guarantees